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Praxis Strategy Group President to speak at the Annual School of Public Affairs Leadership Conference

By Dave Roby, March 8, 2010

Dr. Delore Zimmerman

The Center for the Study of Government and the Individual will be co-sponsoring the Annual School of Public Affairs Leadership Conference at the University of Colorado at Colorado Springs on Thursday, April 8, 2010. The Center will be bringing in David Osborne and Delore Zimmerman.

David Osborne is the author of the best seller “Reinventing Government” and co-author of “The Price of Government: Getting the Results We Need in an Age of Permanent Fiscal Crisis.” He also served as senior advisor to Vice President Gore.

Delore Zimmerman, Ph.D., President of Praxis Strategy Group, is a strategy consultant with twenty-five years of domestic and international experience working with local and regional economic development groups, businesses and universities. He is the publisher of http://www.newgeography.com/, a website devoted to analyzing and discussing the places where we live and work. As a researcher he has been awarded eight Small Business Innovation Research awards to develop leading-edge practices and tools for use by development professionals and community leaders to work more effectively with entrepreneurs and to build competitive, innovation based economies in the global, networked economy.

The conference will be held on Thursday, April 8, 2010, 8:00am to 5:00pm.

To reserve a spot in the conference, please contact Jane Muller, jmuller@uccs.edu or 719.255.4093.

Praxis Strategy Group is a partner with the Flint Group

Posted in AadlandFlint, Flint Communications, Flint Direct, Flint Group, HatlingFlint, SimmonsFlint, WestmorelandFlint | Comments

Tags: Annual School of Public Affairs Leadership Conference, David Osborne, delore zimmerman, Economic Development, Flint Communications, Flint Group, newgeography.com, Praxis Strategy Group, Reinventing Government, The Price of Government, University of Colorado

WestmorelandFlint folks attend Duluth Days at the Capitol

By Andy Reierson, March 8, 2010

Last week marked the 13^th annual trip to the Capitol for the Duluth Days. The event is an opportunity for citizens and businesses from northeastern Minnesota to join their colleagues, friends and representatives in lobbying on behalf of projects that could have an enormous impact on our region.

Why is this important? Well, if you read the news at all, you are well aware the 483832047_dd9d46a5bd state is facing challenging times and balancing the budget means many cuts and compromises between legislators. As citizens, showing up to the Capitol to discuss projects that are important to invigorating Duluth’s economy brings a breath of fresh air to legislators who are used to seeing professional lobbyists on a regular basis. It also shows them that we care; we care about their decisions, we care about our state, and we care about our community.

As a local business, this is a great opportunity to show our support for clients, friends and the community. Do you think the business community in Duluth is as involved in efforts like this as they should be? In what other ways should they offer support?

Photo by FaceMePLS

Posted in Flint Group, WestmorelandFlint | Comments

Tags: Business, Duluth Days, Economic Development, Public Affairs, WestmorelandFlint

5 Question Friday with Alissa Pesta, Designer for Flint Interactive

By Andy Reierson, March 5, 2010

Today Andy and Alissa Pesta sit down to discuss her tenure at Flint Interactive and the Flint Group, staying on top of new trends and advancements on the web and what the future of digital marketing looks like. We also talk about her family, working remotely and coming back to work after her first child.

Posted in AadlandFlint, Flint Communications, Flint Group, Flint Interactive, HatlingFlint, SimmonsFlint, WestmorelandFlint | Comments

Tags: 5 Question Friday, digital strategy, Flint Group, Flint Interactive, web design

A big day in Des Moines with WoodMaster, SunButter.

By Jodi Duncan, March 4, 2010

The beautiful showcase kitchen at Meredith Corporation

Last week, we were thrilled to be invited to the fabulous showcase kitchen at Meredith Corporation in Des Moines, IA.

The Meredith National Media Group features 23 subscription magazines – including Better Homes and Gardens, Family Circle, Ladies’ Home Journal, MORE, Parents, Fitness, and American Baby – and approximately 150 special interest publications. Why were we there? To put a WoodMaster pellet grill to the test. The event included a presentation and demo of the grill, with lunch prepared on the grill for 25 editors and Meredith employees.

WoodMaster Pellet Grill performs masterfully

Meredith Chef, Steve, checks out the new WoodMaster pellet grill

Chuck Gagner, President of Northwest Manufacturing, an extremely intelligent and humble guy, introduced and demoed the grill. As he spoke, the magnificent aroma of cherry-wood grill pellets filled the air. A welcome and unusual smell on such a cold day. Des Moines was incredibly cold while we were there (and this is no exaggeration from a North Dakota girl), but the grill performed beautifully out on the patio.

Before we knew it, delicious bratwurst (specially made for the event by B&E Meats in Crookston, MN), were hot off the grill, along with shrimp skewers (yum), hamburger sliders and chicken breasts.

The chef at Meredith couldn’t get over how easy the grill was to use and how well it performed. He was very impressed by the number of brats on the grill at one time with no flare ups. Actually, he was impressed by the overall performance of the grill so we brought him out to do a little endorsement to the editors.

How did it taste? In a word, fantastic. Juicy, flavorful, and kissed with a gentle flavor of real cherry-wood smoke. The grill did us proud. Check out the WoodMaster pellet grills for yourself. With real hardwood flavor; easy, fast cooking; a three-year warranty and performance that stands up to a frigid February day in Des Moines, you can’t go wrong. They are going fast, so get your order in early.

Interest in WoodMaster Flex Fuel heats up

To get the most out of our Meredith visit, we also scheduled some additional meetings with editors about the latest and greatest furnace options from WoodMaster. We had a great time talking with Meredith editors about the new flex-fuel heating technology from WoodMaster. Living the Country Life posted an article about the WoodMaster Flex Fuel Furnace before the night ended!

SunButter takes the stage

Last but not least, we had an editorial session introducing one of our new clients, SunButter. SunButter is a spread made from roasted sunflower seeds – a tasty, allergy-free alternative to peanut butter. Although the product has been around for more than 10 years, it was new to most everyone in the group at Meredith Corporation. We will be working with some Meredith publications on different options for recipes and recipe contests, as well as providing information appealing to the growing number of peanut-allergy suffers.

If you haven’t tried SunButter yet, look for it on the peanut butter shelf or natural foods section of your grocery store, or order SunButter online. It is so good!

A big thank you goes out to the Meredith folks who made our visit so pleasant and worthwhile. They are an extraordinary company with a remarkable story. And to our clients, Chuck Gagner, Todd Strem and Kelsey Gagner, who remind us everyday why we love our jobs.

Posted in Flint Communications, Flint Group | Comments

Tags: Clients, Flint Communications, Flint Group, Marketing, Public Relations

It’s that time of year when the word audit can make you cringe. Is a communications audit just as painful?

By Chris Hagen, March 2, 2010

I’ve been there, about to present our communication audit findings to the client team and truly understanding how an IRS auditor must feel. But unlike the dreaded IRS audit, a communications audit is better compared to a complete physical at a doctor’s office where routine health indicators are reviewed and tested to determine “how you’re doing” or where improvement is needed. That may make you cringe as well. But the opportunity to take the time to examine how well you are communicating with key audiences is an investment in your organization’s future, and just like an annual physical, it is a smart investment.

What is a communications audit?
A communications audit is a method of research, where we focus on the process of communications. We look at the exchange of information between you and your audience (think internal or external, customers or members, potential customers, those who influence your audience, volunteers, employees and more) and examine how well you are achieving your communications goals in reaching each critical audience. We define the audit scope based on the audit objectives; some have included interviews with key audiences or review of media coverage, others focus solely on advertising and communications materials.

The hardest part is getting started
Actually, the most painful part of the audit is the process of pulling together representative samples and lists of all audience touch points, both internal and external. Once you strip away the different silos, department ownership or rationalization that can surround communication and advertising, and review all your communication collectively, you’ll discover consistency or inconsistency, strengths and weaknesses, gaps and opportunities.

This process also helps you analyze how effectively you’re telling “your story” and most importantly, can serve as both a benchmark and a roadmap for your future. Just yesterday, I read a client’s 2010 communication plan that was developed from our 2009 audit findings.

What about your company or organization? Do you cringe at the thought, or are you ready for a communications audit?

Posted in AadlandFlint, Flint Communications, Flint Direct, Flint Group, Flint Interactive, HatlingFlint, SimmonsFlint, WestmorelandFlint | Comments

Tags: brand management, Communications audit, Communications Strategy, Public Relations

PR is not Short for Press Release

By Jessica Stauber, March 1, 2010

Public relations (PR for short) is a familiar phrase. When most people think of PR, they think it means sending a press release to the media. This blog is about setting the record straight.

Sure, PR involves writing news releases and pitching stories to media. It also involves planning press conferences that are newsworthy enough for media to show up and report on. But there’s a whole lot more to it.

I like the textbook definition from Cutlip & Center’s Effective Public Relations.

“Public relations is the management function that establishes and maintains mutually beneficial relationships between an organization and the publics on whom its success or failure depends.”

Whereas marketing is about selling and focused on potential customers, public relations is about developing mutually beneficial relationships with all of the audiences your organization depends on to be successful. Sure, customers are one of these audiences, but others include your employees, legislators, regulators, and the list goes on.

Developing a public relations plan is a great place to start. It allows you to get on paper your overall goals for public relations, your key audiences, objectives for those audiences (which should be measurable, time specific and attainable), the strategies for achieving those objectives, and then the tactics you’ll need to implement.

A well-done PR plan that’s properly implemented can bring incredible results to your business. If you’ve successfully implemented a PR plan, we’d love to hear about it! If you want to learn more about public relations planning, please contact me.

Posted in Flint Group, WestmorelandFlint | Comments

Tags: Flint Group, Public Relations, WestmorelandFlint

Don’t Let Your Marketing Fall Down… in the Last Four Feet

By Colin N. Clarke, February 22, 2010

Marketing communications, in simplest terms, helps put a customer or prospect in the right frame of mind to buy. It can educate, inform, advise, recommend, encourage, scare and influence a prospect, but it cannot make them buy. At some point someone or something (e-commerce for example) has to close the sale. A recent presentation by Datacore Marketing describes this as “The Last Four Feet.”

The Last Four Feet represents the final steps that a customer takes as they approach the sales counter (or online checkout). Without question this is the most important part of the process. Can you close the sale? avoidance300

Marketers place great emphasis on campaigns to the end-user or customer. Significant, sometimes huge budgets are invested to help put the target audience in the right frame of mind to buy. But too often, after marketing communications has done its job with the customer, the process falls down at the sales counter.

Picture a customer who receives direct communications on your product, investigates online, reads the reviews, talks to their friends and decides “I want to buy.” They enter the “store” to purchase, approach the checkout, and the salesperson (or process) says, “Have you seen the features on alternative product #2 over here?” At that point, in the last four feet, all of your marketing communications efforts are shot down by one missed communication.

So how do you avoid losing your customer at the sales counter? Here are four sure-fire steps that will help with “the last four feet.”

1) Educate your sales channel first – before any external customer communications begin. Be sure products and processes are easily understood (this applies to e-commerce too).

2) Let the channel in on the process early, ask for feedback and implement suggestions that will strengthen the relationship with the channel. If using e-commerce, be sure to test the checkout process to make sure it is intuitive and without distraction.

3) Involve the channel in the product or campaign roll out. Give the channel an active stake in the process that encourages their engagement. A kickoff event, an incentive, an interesting (but not burdensome) program.

4) Reinforce the sales process within your marketing communications. Suggest to the customer in your messaging the easiest route to purchase while reinforcing the same “easy route” to the channel audience.

Marketing communications can put the customer in the right frame of mind, but it can’t ring the till by itself. Include a solid channel strategy to make sure your marketing investment isn’t lost at the sales counter.

Have you ever dropped out of a sale at the counter? If so, what could the marketer have done differently?

Colin is a senior strategist for AadlandFlint and the Flint Group. Follow him on Twitter @colinnclarke or on Facebook at Facebook.com/cnclarke.

Posted in AadlandFlint, Flint Communications, Flint Group | Comments

Tags: channel strategy, e-commerce, marketing planning, marketing strategy, sales

Live from Vancouver

By Debbie Morrison, February 22, 2010

LiveCity Yaletown

When the cauldron was lit and the games of the 2010 Olympics were declared open, HatlingFlint was there at the Opening Ceremony, tweeting live. And we weren’t alone. Turns out there were lots of tweeters inside BC Place, around Vancouver, and all over the world who were sharing their Olympic experiences from where they were at that moment. This may not seem that unusual, but looking back only four years ago to the last winter Olympics, social media was virtually unknown. Today, social media is playing a very big role in connecting fans with athletes, teams, countries, and the overall Olympic experience.

It is for this reason that the US Speedskating team has added two members of the HatlingFlint team to their Olympic delegation, for the sole purpose of managing their social media campaign. Many of the athletes such as Apolo Ohno, Allison Baver, Jordan Malone, and Katherine Reutter, just to name a few, were already veterans of social media, but for the team as a whole, it was new.

Members of the US Speedskating team skating in Vancouver

The purpose of this new social media campaign that is still in its infancy, is to bring the Olympic experience of the team to fans of Speedskating, and continue with a sustaining program after the Olympics are over. Despite the well-publicized sponsorship of Comedy Central’s Stephen Colbert of the US Speedskating team, after the Olympics are over, his involvement will be complete, so the team continues to seek a new gold-level sponsor who will take the torch from Colbert. Having a sophisticated social media campaign in place will be attractive to any future sponsor, and can serve as an additional means by which to get this message out.

The primary components of the campaign include:
Facebook fan page – updated several times per day with photos, race updates, and of course, daily medal counts. Fans have also engaged by adding their own photos of them wearing their Colbert Nation caps, historic photos of Olympics from the past, and posting questions about where to get tickets to events.
Twitter – most popular are the live tweets from the venues as the races unfold. Even though some of the events are not broadcast or delayed, fans can choose to follow the action immediately. Two times per week, a trivia quiz keeps fans coming back to answer a question and go into a drawing for a cool prize.
YouTube – new videos are uploaded showing many different sides of athletes from competitions, practices, goofing around, and their opinion on brussel sprouts.
Blogs – daily monitoring allows us to comment on every blog that mentions Speedskating in some way; so far there have been over 100 blog posts to date and growing. Featured bloggers are added to the facebook page which helps give them even more exposure.

So take advantage of this new phenomenon and join in the fun. Engage with the US Speedskating team online and we’ll keep you up to date on every possible moment we can, now through the Olympics, and well into the future.

Posted in Flint Group, HatlingFlint | Comments

Tags: 2010, Colbert Nation, Facebook, Flint Group, HatlingFlint, LiveCity Yaletown, Olympics, Social Media, Social Media Strategy, St. Cloud, Twitter, US Speedskating, Vancouver, YouTube

Welcome to WestmorelandFlint, Jacob Boie!

By Mike Malone, February 19, 2010

I went for a walk with WestmorelandFlint’s newest graphic designer and recent UMD School of Fine Arts graduate, Jacob Boie, to get a little insight on why he chose to come to here and some of his favorite things to do.

Posted in Flint Group, WestmorelandFlint | Comments

Tags: Flint Group, WestmorelandFlint