University of Minnesota, Crookston goes on air to recruit students

By Linda Muus, April 3, 2012

The University of Minnesota, Crookston came to our Grand Forks, N.D., office, SimmonsFlint, with a pretty straightforward goal: increase awareness of, and boost enrollment at, the UMC campus.

Knowing that students who tour the campus are more likely to apply to and enroll at UMC, we partnered with UMC’s Admissions Department and Office of University Relations to create three 30-second TV spots encouraging people to “come see for themselves” what UMC has to offer.

UMC on air

I’ve worked with UMC as their account manager for several years so I was thrilled to expand our efforts to a new medium. We piggybacked the creative for the TV spots off UMC’s College Essentials campaign [PDF], which consisted of award-winning student recruitment materials we designed in 2010 to promote their “Small Campus. Big Degree” atmosphere.

One commercial was created for students, informing them of the abundance of majors, small class sizes and high placement statistics.

Another was again aimed at students, but this time focusing on the active learning approach at UMC; students not only learn in the classroom, but also through interactive and experiential learning opportunities.

Since most prospective undergraduate students involve their parents in the search process, we directed one spot toward parents of potential students.

The commercials, launched in February 2012, are running in the following designated marketing areas (DMAs): Fargo-Valley City, Duluth-Superior, Rochester-Mason City-Austin, and Minneapolis-St. Paul. The ads have been running for just two weeks, but both faculty and students are incredibly happy with the upbeat commercials that are bringing to life the exciting opportunities at UMC.

What do you think makes a college recruitment commercial successful? Have any examples you’d like to share? Tell me in the comments section below!

Get to know that woman salsa-ing her way to the fax machine

By Ericka Olin, March 30, 2012

When Crystal Taylor joined our team at WestmorelandFlint last December, most of us knew her only as the master choreographer who organized the acclaimed flash mob at the Greater Downtown Council’s 2011 sidewalk days.

But ever since she danced her way into our Duluth office, Crystal has been inspiring us Flintsters with her philanthropic PR goals, fundraising finesse, upbeat attitude and, of course, her mad dance skills.

Fundraising and philanthropyCrystal Taylor

As a project manager and public relations specialist at WestmorelandFlint, Crystal helps our clients with media coordination, public relations and strategic planning. She brings to our team a strong passion for, and background in, fundraising for nonprofits.

In talking with Crystal, I learned about her history of directing area fundraising efforts. She’s lived in the Duluth-Superior area all her life, and she told me about her leadership in a variety of community projects, including Extreme Makeover Home Edition project in Wisconsin, a variety of fundraising events for Arc Northand and, most recently, the Enger Park Restoration Project.

“I’ve always taken pride in working with the community,” said Crystal. “It’s important to me to give back in any way I can, so PR and fundraising are a perfect niche for me.”

Dancing her way through life

When I asked Crystal what her greatest passion is outside of work and fundraising, she didn’t hesitate a second.

Crystal belly dancing“Dancing—I love the chance to express myself through movement and interpretation of music,” Crystal said. “Dancing energizes my mind, challenges my body and renews my spirit. It allows me to open my mind and expand my creativity by letting new ideas flow.”

I was surprised to learn that Crystal began taking dance classes when she was just 3 years old, an age when most tots are still focused on holding a crayon or successfully steering a spoonful of mac ‘n cheese into their mouths.

A few years later, Crystal took her dancing to ice with figure skating, which was her main sport for 17 years.

“Figure skating inspired me with a love and passion for performance,” said Crystal. “As I got older, I wanted to keep competing and performing, but I needed a sport that was easier on my body.”

Her search for a less-intense form of dance led her to belly and salsa dancing. She currently performs with the Jewels Bellydancers and a salsa team at Over The Top Dance Studio. She showed me lots of pictures of her and her fellow dancemates in elaborate dance outfits.

Crystal (bottom left) and her belly dancing group.

Crystal (bottom left) and her belly dancing group.

Crystal (top left) with her salsa team.

Crystal (top left) with her salsa team.

Crystal also told me about her involvement with Cheer America, a cheerleading and dance program for children ages 4 to 16. She’s been Duluth’s head Cheer America coach for more than 13 years now.

“Coaching cheer is so much more than just teaching cheerleading; it’s about building young peoples self-esteem, teaching them to work as a team and encouraging exercise that is fun,” she said.

Crystal also uses her social media and PR skills to manage the Cheer America Facebook page.

Crystal (far left) and her cheer students.

Crystal teaches more than 100 cheer students.

Between cheerleading, belly dancing and salsa dancing, Crystal is out dancing about three to five nights per week. Her groups perform at community events, as well as at a variety of local venues, including Teatro Zuccone, Weber Hall at the University of Minnesota Duluth and The Play Ground.

In addition to performing locally, Crystal’s salsa group danced at the 2012 International Chicago Salsa Congress in Chicago, Ill., and she is excited to share that her belly dancing group will be making an appearance at the 2012 Annual Guild of Oriental Dance Show in Minneapolis, Minn.

Though Crystal keeps her dancing at work to a minimum (we’ve only caught her salsa-ing her way over to the fax machine a couple times), her energetic personality, passion for life, and love of the community are felt, admired and embraced by everyone at Flint.

Get to know a Flintster: Q + A with Crystal!

What’s your dream job?
To be a professional international performing artist.

Which job would you not want to have?
Scooping up dog poop or picking up garbage.

What was your first job?
Figure skating coach at 16 years old.

What did it teach you?
Discipline, great work ethic, the desire to help others achieve their goals and the power of teaching—having the opportunity to watch others grow from what I taught them.

What is one thing you’d be willing to practice for an hour a day?
More dance!

What’s the best advice you ever got?
Be confident in my talents and strengths and not to worry about what others think.

What sound do you love?
The crisp sound of a figure skating edge cutting into the ice, and the sound of tokens jingling on a belly dance token scarf.

What scent do you love?
Perfume from Victoria’s Secret.

Research, testing creative puts NDUS Community Colleges on target

By Mary Batcheller, March 27, 2012

Many organizations face misperceptions—not many are brave enough to use research to validate the perceptions and test creative messages that take those images head-on.

North Dakota University System (NDUS) community colleges did—and shifted prospects’ perceptions.

NDUS community colleges provide job-readiness programs that train students for careers in high demand fields, and offer an affordable, easy-to-transfer entry point for students pursuing four-year degrees. That’s not what NDUS target audiences thought. They typically perceived NDUS community colleges as lower-quality programs leading to fewer, lower-paying opportunities for graduates.

What do people think? Ask them.

Based on insight and information gained from the client input session and ancillary research, the Flint Group developed a series of key messages and creative concepts that addressed the targeted audiences’ misperceptions about higher education alternatives.

Focusing in

We then conducted qualitative research with each of NDUS’s three target audiences – high school students, parents of high school students, and adult learners. Through an online bulletin board forum, we gathered additional information on specific ads. Forums like this combine the interactive advantages of focus groups with the efficiencies, response validity and convenience of online interviewing technology. These forums allowed participants to share information, ideas and opinions in a private forum where they could mark up the actual ads to make specific suggestions. A trained moderator was present to guide the participants as needed.

Some of the creative that we tested:

ad 1

ad 2

ad 3

ad 4

This research helped the Flint Group gain valuable insights into the target audiences’ perceptions about higher education alternatives and more importantly, the type of messaging and creative concepts that would challenge their assumptions and entice them to look closer at community colleges.

By the end of the exercise, factors that were initially perceived as negative had been de-bunked for a majority of the participants, who now cited ability to transfer credits, career guidance and avoiding dead-end jobs as among NDUS community colleges’ biggest benefits.

Some of the online ads:

These online ads were targeted by area of study.

These online ads were targeted by area of study.

The three screens that roll through in this online ad.

The three screens that roll through in this online ad.

The four screens that roll through in this online ad.

The four screens that roll through in this online ad.

See the ND Community Colleges television commercials:

Perception now = reality

Other factors that were not part of the initial messaging, such as the number of community colleges in the state and a $1,500 scholarship for new high school graduates, were cited as generally unknown but important benefits and incorporated into the final advertisements, including these print ads:

ad 5

ad 6

Research and testing creative allowed us to fine-tune messages—and add benefits important to audiences—to create elements that will resonate with prospective ND Community College students and their families. And now, perception is more like reality, which is a good thing.

Ready to truly reach customers? Get Eric engaged.

By Elizabeth Hansen, March 23, 2012

Last year, Americans sent more than 107 trillion emails. Only the timely, relevant messages even got opened.

Flint Group clients reach more customers and prospects thanks to Digital Marketing Strategist Eric Piela, who is based in our Fargo office. He manages our Engage automated marketing and related interactive programs.

And it’s not just those results that sing.

Besides being a true father and husband, Eric’s passion is music: Making music. Listening to music. As he explains, “I’m not sure there is anything more powerful and provoking than music.”

Ask anyone within earshot of Eric’s office, and you’ll hear that music is a constant,” Eric says: “Music is a catalyst for inspiration some days and therapy for those days that just don’t seem to end. I believe music is about expressing emotions, beliefs and stories through instruments and lyrics. You can make parallels to composing a successful marketing campaign: instruments optional.”

A rare moment (Eric’s not singing, humming or laughing—and all his renditions contagious)

A rare moment (Eric’s not singing, humming or laughing—and all his renditions contagious)

Our resident rock star

His most infamous musical endeavor (so far) was participating in the Fargo Star local singing contest.

2008 Fargo Star Eric Piela performance

“I submitted a video of me singing a capella or ‘Aca-Piela (a nickname of mine in high school). The public voted on the posted contest videos, and the top-10 ranked entries performed live at an area restaurant/bar. I survived the cut.

“While most contestants sang slow country ballads, I took a different approach and performed a club favorite, ‘Yeah’ by Usher.  The pulsing bass, junior high dance moves and attempt at R&B vocals must have done the trick – the votes were tallied and I was crowned the 2008 Fargo Star,” Eric says.

Watch Eric’s Usher performance:

Making messages come alive

Eric’s workdays are filled with campaign strategy meetings as well as executing email campaigns for clients. As he explains, “While I’m filling others’ inboxes with relevant and timely messages, I also manage my own inbox, often putting out client fires as they come up. Saving lives, one email at a time.”

Trading protein shakes for Pinot Noir

Until a few months ago, Eric’s weeknight evenings included workouts at the YMCA followed by protein shakes and TV dinners while watching sitcoms with his wife, Jill. Then, they were blessed with a baby boy, Elliot. “Now, it’s bottle feedings, fishing for those first few smiles, tubby times and lullabies, followed by a sizable glass of red wine,” Eric says. “Pinot Noir or bust!”

Do, Re, Mi... Eric with wife Jill and their little Elliott. Think he doesn't get the best lullabies?!

Do, Re, Mi... Eric with wife Jill and their little Elliott. Think he doesn't get the best lullabies?!

“The greatest of games”

Weekends, Eric and Jill really focus on family time. “In addition, there’s obligatory house cleaning and errand running,” he says. “I’m a movie buff so we usually snare a rental at Redbox. In the summer, we head to Minnesota lake country and I try to squeeze in a round of golf. Golf is the greatest of games.”

Growing up Glee (or not)

“As for my music prowess, it’s a one-two punch of nature and nurture,” Eric says. “My older brother and I were born with the ability to carry a tune. Perhaps more importantly, music was a thread stitched in the fabric of my upbringing. I sang while my grandpa played the accordion. We had Willie Nelson Taco Nights: my dad made tacos while I wailed with Willie Nelson records. I was also involved in piano recitals, international music camps and high school swing choirs. Mine were not nearly as sexy as Glee portrays!”

Young Eric at the mic, with his dad and grandpa on accordion.

Young Eric at the mic, with his dad and grandpa on accordion.

Life is a musical

“I don’t have delusions of grandeur about my music prowess, but I still love to sing whenever I can,” Eric says. “Formally, I sing as part of worship team at Hope Lutheran church. Likewise, I’ve been the wedding singer for many friends, family members and strangers. Informally, life’s a musical. Much to my wife’s chagrin, the shower, office holiday parties and the frozen food section at Hornbacher’s grocery store are everyday stages for me. I guess I don’t have a filter, mostly I don’t even realize I’m singing. My friends call it a musical Tourette’s syndrome.”

Eric’s playlist

I listen to Sinatra when it’s time to cook,” Eric says. “I listen to CCR when it’s time to camp. I listen to Zach Brown Band when it’s time to chill. I listen to Jay-Z when there’s time to kill. I listen to Mozart when it’s time to think.  And listen to Black Eyed Peas when it’s time to drink!’

Follow and connect with Eric:

Twitter

LinkedIn

Get to know a Flintster: Q + A with Eric!

What’s your dream job? Ryan Seacrest’s job

Which job would you not want to have? A diaper genie

What was your first job? Bus boy at a local Chinese restaurant

What did it teach you? Sometimes in life you just have to clean up someone else’s mess. Oh, that and apparently getting paid cash from the till each night isn’t a common business practice.

What is one thing you’d be willing to practice for an hour a day? Break-dancing; When I was 8 years old, I learned to “moon walk” by watching a Michael Jackson’s “Billie Jean” VHS video over and over again.

What’s the best advice you ever got? “Dance like no one is watching. Sing like no one is listening. Love like you’ve never been hurt and live like it’s heaven on Earth.”  – Mark Twain

What sound do you love? A golf ball dropping in the hole

What scent do you love? A campfire; can’t help but reminisce of childhood camping trips

Is your business using Facebook? Here’s why you should be.

By Libby Hall, March 20, 2012

In Nielsen’s State of the Media: 2011 Consumer Usage Report, I learned that 29% of all pages a person views online are Facebook pages. With so many people spending so much time on this social media outlet, companies are turning to Facebook as a valuable tool for both gaining new customers and engaging loyal ones.

At Flint Group, we’ve been working with many of our clients to harness the power of Facebook, from traditional ads to interactive contests and check-in deals. We’d like to share some highlights from the last few months.

SunButter Facebook ads

SunButter is a sunflower seed spread—a great nut-free alternative to peanut butter. Flint Communications has been working with SunButter to create Facebook ads since 2009, and we’ve seen great success with a recent campaign featuring multiple ads geared toward specific audiences.

Our goal was to help SunButter increase its fan base and spread awareness of its products to moms, school administrators, those with nut allergies, and people who eat special diets where SunButter fits in, such as gluten-free or paleo. Here’s a sample of the creative work:SunButter Facebook Ads

Some of the ads link to the “like” tab of SunButter’s Facebook page, while others go directly to the SunButter products page, the SunButter schools page, a Facebook landing page about paleo eating or the SunButter blog.

The ads were displayed about 1.7  million times from January 23 to February 12. During this period, 2,900 people clicked on one of the ads, and SunButter gained more than 1,700 likes—that’s almost a 30 percent increase in less than a month! (They’re trying not to let it go to their heads.)

The Facebook ads have allowed SunButter to interact with customers and prospects, sharing recipes, nutritional information and other product news. SunButter is quick to admit the Facebook conversations and customer input have provided valuable insights and helped steer the company’s operations and other communications.

maurices Facebook contest

maurices is a long-time WestmorelandFlint client. The young women’s fashion retailer came to us on a Monday morning, asking if we could help them launch a contest on the maurices Facebook page. “Sure, sounds fun,” we thought. Then came the caveat—it had to launch that Thursday, as in 3 days from the time we first heard of the project. How’s that for a wake-up call on Monday morning?

Up for the challenge, our social media team got to work, setting up the contest using Wildfire, a social media marketing platform that specializes in user-friendly promotion techniques.

The contest was part of maurices Hometown Sound, a band search for the best up-and-coming artist in the country. maurices partnered with Evanescence, its newest Hometown Sound partner artist, to give away a weekend filled with maurices shopping and VIP access to the band’s hometown concert in Little Rock, Ark. We named the contest maurices + Evanescence rock ‘n shop weekend.

The contest instructions were simple: users were required to “like” maurices and then tell us and show us what maurices outfit they would wear to an Evanescence concert. maurices announced the contest on their Facebook page on January 12.maurices Facebook contest announcement

Our digital strategists also generated Facebook and Twitter posts for the band to post on the Evanescence Facebook page, encouraging their fans to “like” maurices and enter the contest.maurices Facebook contest announcement 2

In the five days the promotion ran, maurices received more than 1,200 entries and gained more than 8,700 fans.

Duluth International Airport Facebook contest

You know the song, “Make new friends but keep the old?” Well, the same goes for Facebook friends. It’s easy to get caught up in getting more fans and lose sight of the ones we already have.

When the Duluth International Airport came to WestmorelandFlint for help in advertising new travel routes, we helped create a Facebook contest to spark engagement with their existing fan base.

The contest theme was “Choose your own adventure,” where entrants chose a destination (Florida or Arizona) and then showed and told us what they would do in that destination if they won the tickets.Duluth Airport Facebook contest

The contest ran from January 9 to February 10, during which time we received over 400 submissions—representing nearly 20 percent of he airport’s Facebook fan base. Three winners won tickets on Allegiant to the destination of their choice.

The contest not only announced the new routes in an interactive way, it also engaged the airport’s fans and gave them a reason to stay connected with the airport’s Facebook page.

West Acres Black Friday check-in deal

According to Nielsen’s State of the Media: 2011 Consumer Usage Report, 37 percent of social media users access social media from their mobile phone. Another Nielsen Report revealed that Facebook is the second most popular website visited by smartphone users (second only to Google).

With so many people using their mobile phone to access social media, and Facebook in particular, Flint Communications partnered with West Acres to help the Fargo, N.D., shopping center attract customers at midnight on Black Friday.

The promotion premise was simple: shoppers were invited to use Facebook check-in deals to check in to West Acres starting at 11:30 p.m. on November 24, 2011. The first 100 people to check in on their smartphone would receive a $20 mall card.

We advertised the promotion with signage in West Acres, a newspaper insert, an announcement on West Acres website, and Facebook updates. Here’s a look at the insert that appeared in Fargo’s newspaper, The Forum, on Thanksgiving Day.

West Acres Facebook check-in deal newspaper ad

The 100 mall cards were claimed in just 3 minutes! Check out the scene below.

West Acres Facebook check in deal people in line

The Facebook check-in deal gave mall shoppers incentive to start their Black Friday shopping at West Acres, rather than a competitor. The shopping center broke their record of Black Friday shoppers by about 4,000, topping out around 80,000.

Merchants were thrilled with the around 7 percent increase in mall traffic, and they were also pleased that West Acres was experimenting with and investing in new technology, like Facebook check-in deals, to support their tenants. In sum, Black Friday 2011 at West Acres consisted of both happy shoppers, and happy merchants.

Facebook for business: What about you?

What about your business? What questions do you have about using Facebook to generate awareness, sales, or loyalty? Ask me in the comments!

Josh Lysne: Flint’s fishing foodie

By Ericka Olin, March 16, 2012

Josh Lysne is director of digital strategy at Flint Group; he’s also a self-proclaimed “fishing foodie.”

At workJosh Lysne

While Josh says there is no ‘typical day’ for him at Flint, his job mainly consists of strategic planning, writing new business plans, and leading internal and client training sessions. I was surprised to learn about his many speaking engagements—this guy is busy! He’s presented at a variety of events, such as the National Agri-marketing Association (NAMA) Conference, the Agvocacy 2.0 Training Conference, the FFA National Convention, North Dakota Rural Healthcare Conference and various chamber of commerce events.

Aside from being with his family and using his digital superpowers to help Flint clients, Josh’s greatest passions are fishing and cooking. The food and fishing fanatic has even started his own blog, The Fishing Foodie, where he shares his ongoing cooking and angling adventures.

In the kitchen

For Josh, cooking is an escape. Recipes may give him inspiration, but he never follows them.

“I just do what seems right to me. I think that same creativity follows me to work. All of my clients have different challenges, and every project is different. There is no one recipe for my clients to be successful; you have to be creative each and every time,” said Josh.

Josh and his wife have two young children—Mara (8) and Abby (7)—which means he has family commitments most weekday evenings. His culinary quests typically transpire on the weekends.

After catching a Wahoo in Curacao, Wahoo tacos with black beans and salsa fresco were on the menu that night.

After catching a Wahoo in Curacao, Josh prepared a gourmet meal of Wahoo tacos with black beans and salsa fresco.

“I love to try new things in the kitchen, and I love it even more when I get a positive reaction from my family, who are usually my guinea pigs,” said Josh.

When I asked him what his favorite thing to cook is, he said, “anything on the grill.”

When Josh fires up the grill, he doesn’t mess around: Shrimp, Ribs, Walleye and crispy bread on a fly-in fishing trip to Ontario.

When Josh fires up the grill, he doesn’t mess around: Shrimp, Ribs, Walleye and crispy bread on a fly-in fishing trip to Ontario.

Josh openly admits he is a Food Network junkie, and, though his friends at Flint have tried to get him help, we’ve now come to accept him as our culinary-crazed colleague.

On the water

Fishing, on the other hand, is Josh’s way of unwinding.

“Sitting in a boat all by myself on a beautiful, calm morning is my time to just relax and think,” he said. “While it is my time to get away from the stress of work, some of my best ideas come while sitting in a boat. There is nothing better than a relaxed, clear head.”

Growing up, Josh spent his summers at his family’s cabin on Big Bass Lake near Bemidji, MN. He started taking the boat out to fish when he was just 10 years old and has been hooked (ohhhhh man) on the sport ever since.

Josh with a walleye he caught on Little McDonald Lake in Minnesota.

Josh with a walleye he caught on Little McDonald Lake in Minnesota.

One of his favorite fishing memories is a day he and his wife fished off the coast of Zihuatanejo, Mexico. The two caught three yellowfin tuna, three blackfin tuna and the biggest fish Josh has ever caught—a 7 ½-foot sailfish.

Josh and his wife, Ann, with their sailfish in Mexico.

Josh and his wife, Ann, with their sailfish in Mexico.

“It was the first real deep-sea fishing I had done, and it was amazing,” said Josh.

Since then, he’s been deep-sea fishing all over the world, from off the coasts of Jamaica, Curacao, the Dominican Republic to Florida, California and Alaska. An avid outdoorsman, Josh has flown into Canadian lakes, floated down rivers in Montana and gone ice fishing and winter camping in the Boundary Waters Canoe Area (BWCA).

Despite his extensive fishing travels, Minnesota is home and where most of his fishing happens. You can find Josh on the water almost every weekend in the summer. His family schedule is busier during the winter, but he gets out on the ice around six or seven times a year.

“Anytime I can get on the water, or on the ice, is great,” he said.

Josh with a walleye he caught while ice fishing on Lake Ida near Alexandria, MN, last New Year’s.

Josh with a walleye he caught while ice fishing on Lake Ida near Alexandria, MN, last New Year’s.

Melding his passions for food, fishing and family

Fortunately, Josh receives no complaints about his cooking from his family—they love sampling his tasty kitchen masterpieces. And he’s even got his daughters on the water with him.

Josh’s daughter Abby proudly poses with a Bass she caught—all by herself she’ll have you know.

Josh’s daughter Abby proudly poses with a Bass she caught—all by herself she’ll have you know.

Josh and his daughter, Mara, with two Bass they caught together.

Josh and his daughter, Mara, with two Bass they caught together.

As long as Josh has fishing, food and family, life is good.

Get to know a Flintster: Q + A with Josh!

What’s your dream job?
Pro fisherman, fishing guide or own my own restaurant (coin toss).

Which job would you not want to have?
Anything that didn’t allow me to be creative or come up with new ideas or ways of doing things.

What was your first job?
Playground supervisor.

What did it teach you?
There is always a bully on the playground.

What is one thing you’d be willing to practice for an hour a day?
Cooking. I’d love to be able to cook for an hour each day.

What’s the best advice you ever got?
Do it right the first time.

What sound do you love?
My kids laughing.

What scent do you love?
The smell of a thunderstorm rolling in.

Do you know what your direct mail marketing is doing for you? BCBSND does.

By Andrea Morrow, March 13, 2012

I read a report from the Direct Marketing Association that said that each dollar your company spends on direct marketing yields, on average, a return on investment of $11.73. Nondirect marketing, on the other hand, gives you an average ROI of $5.23.

After learning that so much rides on direct marketing, I was excited when our clients at Blue Cross Blue Shield of North Dakota (BCBSND) asked Flint Group to take a closer look at theirs.

The lowdownBCBSND logo

BCBSND, a long-time Flint client, is a nonprofit mutual insurance company that has been serving individuals and families for more than 65 years. Today, it is the largest healthcare coverage provider in North Dakota, insuring more than 350,000 North Dakota residents and more than 75,000 nonresidents.

BCBSND had been sending direct mail to its senior audience for quite some time, but they had never tested its effectiveness. That’s where we came in.

Goals

BCBSND’s business goal was to increase the number of seniors enrolled in Medicare supplement insurance plans. Their direct mail marketing efforts were designed to generate leads for agents.

Our goal was to gather measureable data to help our friends at BCBSND track and increase current response rates from their direct mail campaign.

The process

The Flint team, guided by Kaia Watkins, direct mail specialist for Flint Direct in our Fargo office, created a direct mail series designed to test the performance of the client’s current direct mail advertising.

The campaign consisted of a four-part mailer series sent to seniors at one-month intervals leading up to their 65th birthdays (when they are eligible for Medicare). For example, a senior born in January would receive one mailer each month for four months starting in September.

Each month, Flint received a new list of about 500 seniors. We then randomly split the list 50/50, mailing half the people the test series and the other half the control.

Getting creative

The test and control pieces had the same purpose—to get seniors to contact BCBSND for more information and, eventually, enroll in a Medicare supplement plan. The difference was in the messaging and design.

Here’s an example of a direct mailer in the control (existing) series:BCBSNF Control

The test series incorporated a fresh approach that featured BCBSND’s new “Bolder Shade of Blue” brand. People were invited to receive a free pedometer and Medicare supplement guide by responding via phone, returning the business reply card, or filling out a form on the BCBSND website.

BCBSND Direct Mail 1

BCBSND Direct Mail 2

BCBSND Direct Mail 3

Results

With measurable results, Flint was able to see exactly how BCBSND’s current direct mail marketing was working and make informed recommendations to improve the company’s response rates.BCBSND results graph

In sum, the test series generated a greater response rate and a lower cost per lead. The control series generated more hot leads (i.e., people who call to speak directly to an agent) and closed sales.

Based on this information, Flint recommended that BCBSND use the test series and add marketing components to improve the percentage of hot leads and closed sales. We’re getting people to respond; now, we need to get them to enroll.

This first test was so valuable that our team is creating further testing to help BCBSND get more hot leads. For a company asking its customers to be bold, BCBSND is certainly leading by example with its direct mail marketing.

How does your company measure its direct mail marketing ROI? Tell us in the comments section below.

Our own Dr. Feelgood

By Elizabeth Hansen, March 9, 2012

Not everyone can get a grandfather fist-pumping to Motley Crue. Or make photos of construction equipment truly come alive. Graphic Designer Jeremy Albright does both.

Knowing when to play YMCA at wedding receptions is an art from.

Knowing precisely when to play YMCA at a wedding reception is an art form.

Meet DJ “J”

Based in our Fargo office, Jeremy brings his balance of creativity and attention to detail to our clients—and high energy to his fortunate colleagues. Weekends, he DJ’s wedding and other special events through his own DJ service.

During the week, Jeremy’s energy focuses on handling design for national print advertisements, predominantly for our client, Bobcat. “I help out at photo shoots, color correct images, prepare digital files for publications and take care of other design and production details,” he says. His responsibilities require intense concentration and organizational skills with demanding details. And he has to make things like skid-steer loaders look absolutely gorgeous, yet rugged.

Away from the office, Jeremy owns and operates his own DJ service, MixVibes DJ Service and Lighting DJ. “It all started when I DJ’d at a local bar on Lake Eunice for a Fourth of July party a few year ago. All it took was being the DJ for that one party and I was hooked,” Jeremy says. “Last year, I DJ’d 36 wedding receptions.”

weddings_08

Word up

“I pride myself on working very hard to make sure that everyone at my events has a good time and the music and lighting are the very best possible,” Jeremy says. We asked around, and Fargo area wedding planners, venue representatives and newly married couples recommend Jeremy as one of the top Fargo wedding DJs.

Just push play

“I was DJing a wedding reception and this gentleman kept requesting Dr. Feelgood by Motley Crue. I pushed it off all night and he kept asking me to play this song for him. I was waiting for the best time to play it. Well I was down to the last song of the night and I had not played it yet. So I asked everyone to come to the dance floor and then asked the gentleman to stand in the middle of the circle of people. Once I pushed play, everybody got into it. I even had a grandpa doing fist pumps. To this day, people at that reception still talk about that song at the end of the night with grandpa doing fist pumps,” Jeremy explains.

Supporting the oil companies

Jeremy and his wife have two school-age kids, so he’s also a chauffeur. “On a typical weeknight, I pick up the kids from their after school program, then run them to swimming lessons, church, cub scouts and dance lessons. We seem to support the oil company.

Jeremy with his wife and their two busy kids.

Jeremy with his wife and their two busy kids.

“On weekends, we head down to the lakes where we have a park model camper set up on my wife’s grandfather’s land on Middle Cormorant Lake. We all really cherish spending quality family time together there,” Jeremy says.

Energy to share

Jeremy also donates his time and talents to two non-profit organizations each year. For the past four years, he has shared his services with Pedaling for Possibilities and the Special Olympics.

More from Dr. Feelgood

Visit MixVibes DJ Service and Lighting’s website or Facebook page:

Get to know a Flintster: Q + A with Jeremy

What’s your dream job? That always changes. Today, it’s a rock star.

What is one thing you’d be willing to practice for an hour a day? An instrument, preferably the drums.

What’s the best advice you ever got? The best judge of a character is a person doing the right thing when nobody is watching.

What scent do you love? Good home cooking!

Can a new building change your life?

By Susan Mickelson, March 6, 2012

You know that feeling. When something or someone comes along, and you realize that your life just changed forever?

Residents of Grand Forks and East Grand Forks are right at the brink of this moment as the new Choice Health & Fitness prepares to open in Fall 2012.

Corporate membership solicitations are underway, along with many communications, marketing, public relations, social media and other endeavors set to start soon.

The SimmonsFlint team in our Grand Forks office is proud to help spread the word about this incredible new way of life.

Cover of a new brochure promoting Choice Health & Fitness

Cover of a new brochure promoting Choice Health & Fitness

Imagining happiness

This new venture actually began in 2007 with the Imagine campaign. As Brandy Chaffee, Public Relations and Marketing Manager at Choice Health & Fitness, says: “Back then, a group of Grand Forks citizens started raising funds to build a new health and wellness center and renovate the existing Family YMCA. We were inspired by their vision and generosity. A key step was when Choice Financial invested with naming rights to the new center, followed by additional naming and other support from Altru Health System.”

Beyond treadmills and swim lessons

Choice Health & Fitness brings together the community’s established health and wellness leaders and their combined expertise. Their efforts will form a powerful hub of health and wellness, housed in a new state-of-the-art center with enhanced equipment, spaces, programming and services.

We helped Brandy and her team formulate the brand strategy, and we focused not on the actual equipment and facility, but the affect on peoples’ lives. After all, healthier living builds heart, drive and confidence. The new Choice Health & Fitness harnesses this power, every day, in thousands of ways individualized to each member.

Along the way, Choice Health & Fitness will provide the staff members, programs, services and events for members to reach their next best level—and beyond. And that will transform an entire community.

Get ready to get sweaty

We also helped Brandy and her team develop an initial marketing plan for corporate membership, as well as materials and elements for the various user audiences. We created new logotypes for the children’s programming, “Everything Kids,” which will be held in its own themed space inside Choice Health & Fitness.

Appealing to diverse audiences has been an inspiring challenge, too. For instance, we concepted, wrote and designed a series of banners and posters to highlight the benefits for specific potential members, including:

Poster for serious athletes

Poster for serious athletes

Poster for kids and families

Poster for kids and families

Online and socializing

We’re also working on phase 2 of design and development for their website, which was initially built by another firm.

Visit Choice Health & Fitness at www.ChoiceHF.com

Visit Choice Health & Fitness at www.ChoiceHF.com

Thanks to Brandy, who serves as president of the North Dakota Recreation & Park Association, two Flint Group associates are also sharing timely advice, information and guidance in a presentation and participation at the Association’s Midwest Conference, scheduled in Grand Forks this spring. Chris will focus on public relations; Libby on social media.

Unique partnership

Brandy emphasizes that there’s nothing quite like this partnership within the United States. “The collaboration between Choice Health & Fitness and Altru Family YMCA will provide two facilities for one low cost. Members benefit from shared programs and services,” Brandy explains. “In fact, there are others in the national fitness center industry keeping a close eye on the progress of our unique partnership.”

So, can a new building change your life? It’s your Choice.

Print ad promoting Choice Health & Fitness

Print ad promoting Choice Health & Fitness

Sue Brayton: The voice of Flint Communications

By Ericka Olin, March 2, 2012

You may have heard her voice. She might have helped you find a Flint Group employee or welcomed you to our Fargo office. She probably made you smile.

Her name? Sue Brayton, receptionist extraordinaire.

Fit for FlintSue Brayton

Sue has been the receptionist at Flint Communications for 12 years. As the first point of contact for our company, she is the manager of first impressions.

Sue describes her duties: “I say ‘Flint Communications, how may I direct your call?’ all day long with a smile on my face, and I get to talk to people from all over the country, and even the world. I also welcome guests, design the employee newsletter, order groceries and office supplies, deliver mail, manage employees’ schedules, and keep employees informed of agency business.”

A couple years ago, Sue took an online career questionnaire to find out, scientifically, which profession would best fit her. Based on her interests and skills, the survey indicated she would make a good—yep, you guessed it—receptionist. How’s that for a perfect fit?

Live. Learn. Teach.

Outside of work, one of Sue’s greatest passions is teaching.

“I love to learn and I love to teach others what I have learned. I think there are so many wonderful, interesting things in this world,” Sue says. “I get so excited when I learn something new that I just have to share it.”

Her interest in teaching began about 25 years ago when she was asked to teach a small class of 8-year-olds at church. Sue was skeptical of her abilities, but the experience opened her eyes to what is now one of her greatest passions.

“Public speaking used to terrify me; but if I get to talk about things I know and love, then go ahead and fill the room,” says Sue.

Sue has been speaking to youth and adults throughout Minnesota, North Dakota and South Dakota for more than 25 years. She has taught more than 1,000 classes/seminars on a variety of topics, including arts and crafts, cooking, calligraphy, scrapbooking, baking, flower arranging, quilting, religion, organization skills, first aid, provident living, life skills, and much more.

“I’m not an expert on any of it, just willing to share what I have learned,” Sue says.

    Sue Brayton poses with her students after a class on flower arranging. The flowers came from Sue’s own yard, and her Flint friends donated the vases.

Sue Brayton poses with her students after a class on flower arranging. The flowers came from Sue’s own yard, and her Flint friends donated the vases.

The topics she is most enthusiastic about, and has spoken the most on, are religion and the power everyone has to make positive choices. “I like to motivate people to be a positive influence for good,” Sue says.

Focusing on family

Amid her teaching and receptioning (yes, this is a word), Sue has always stressed the importance of family time. She and her husband, Brian, established Monday as “family night” long ago and, even though their children are all grown up and married, they have never looked back.

The Brayton family, grandchildren and all

The Brayton family, grandchildren and all

“I think it helped our family knowing each of them was valued and that home was important. We would play games, read stories, eat lots of Oreo cookies and talk, talk, talk. Now, Brian and I mainly just eat Oreos,” says Sue.

She and her husband also reserve one night a week as “date night,” which can range from something as simple as a bowl of popcorn and a good movie to a fancy dinner and a play.

“Thursday nights always have and always will belong to me and Brian,” says Sue. “Just ask our kids—sometimes one will call during our date and, realizing they’ve called on a Thursday night, quickly apologize for interrupting. It’s pretty cute.”

Sue and her hubby, Brian

Sue and her hubby, Brian

With such a tight-knit family, it’s no wonder that Sue’s children have followed in their mother’s footsteps and embraced opportunities to teach.

Her daughter Leah teaches online scrapbooking courses through My Scrapbook Nook, and has her own scrapbooking/lifestyle blog that has over 1.4 million hits. Her other daughter, Janice, creates YouTube videos on how to make homemade greeting cards, and her son, Bernie, served two years as a missionary in Australia.

Sue is proud of her children and their commitment to sharing their knowledge with others. “It’s nice to know they are having a positive influence on others,” says Sue.

Looking ahead

When she and Brian retire, Sue hopes the two of them can serve full time for her church, perhaps on an island in the South Pacific, such as Aitutaki.

If that doesn’t work out, Sue says she wouldn’t mind being a queen. “I would wave a lot, do charitable work and have my own entourage to take care of all of my needs.”

If you hear about an opening somewhere, let her know by leaving a comment.